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Vdownload is a small project. There is no support queue and no chatbot: messages go to a real inbox and are answered as quickly as is practical.
Write to
contact@vdownload.proA link that will not work, a download that keeps failing, or a question about formats and quality. Please include the exact URL you tried and what happened.
If you are a rights holder and believe the service is being used to infringe your rights, tell us which content is affected and what you would like done about it.
Something broken, confusing, or missing. Describing your browser and device helps considerably when a problem only appears on some setups.
A good share of questions are already answered in writing. The FAQ covers the common ones, and why some videos cannot be downloaded explains most failures people write in about.